1. Refund and Return Policy

Last updated: 07/20/2026

We want you to be happy with your purchase. If you are not, here is exactly how returns and refunds work at Hanari.

30-day return window

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Some items cannot be returned for hygiene or safety reasons once opened, including personal care and skincare products where the seal has been broken. This does not affect your rights if an item is faulty, damaged, or not as described.

How to start a return

Email contact@luxoriahost.com with your order number and a short description of the issue (photos help a lot for damaged items). We will reply within 2 business days.

Do not send an item back before contacting us. We will confirm your return in writing and give you the correct return address at that point. Items sent back without prior approval cannot be processed.

Return shipping costs

• Faulty, damaged, or incorrect items: we cover the full cost of return shipping, or we may simply replace the item or refund you without requiring a return.
• Change of mind: you are responsible for return shipping costs. We recommend a tracked service, as we cannot refund items that do not reach us.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the funds.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at contact@luxoriahost.com.

Exchanges

The fastest way to exchange an item is to request a refund for the original item and place a new order.

Damaged or wrong items

Inspect your order on delivery. If anything is defective, damaged, or not what you ordered, contact us within 7 days of delivery and we will make it right at no cost to you.

Orders that never arrive

If your order has not arrived within 15 business days of the maximum delivery estimate for your country, contact us and we will either resend it or refund you in full.

Your statutory rights

United Kingdom: Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving the goods, without giving a reason, and a further 14 days to return them. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Our 30-day policy is offered in addition to and does not limit these rights.

Canada: Your rights under applicable provincial consumer protection legislation, including the right to a refund where goods are not delivered within the promised timeframe, are unaffected by this policy. Quebec residents retain all rights under the Consumer Protection Act (Quebec).

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.