Where we ship

We currently ship to Canada, the United Kingdom, and Australia.

Processing time

Orders are processed within 1 to 3 business days of payment. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with tracking as soon as your parcel ships.

Delivery times

Delivery estimates are in business days after processing:

These are estimates, not guarantees. Customs processing, peak periods, weather, and carrier delays can extend them. We ship directly from our production and fulfilment partners, which is what allows us to keep our prices where they are.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay. Any free shipping offer applies to standard delivery only.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take 3 to 5 business days to show its first scan — this is normal and does not mean your parcel is lost.

Split shipments

If you order several items, they may arrive in separate parcels at different times, at no extra cost to you. You will receive tracking for each.

Customs, duties, and taxes

All applicable taxes are calculated and collected at checkout wherever we are required to do so, so you should not receive a bill on delivery.

If your local customs authority does charge additional duties or handling fees, these are set by your government and are your responsibility. We cannot predict or reimburse them. We do not mark parcels as gifts or declare values below the amount paid.

Wrong address

Please double-check your shipping address at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment, which may incur an additional shipping charge. Contact us at [EMAIL] within 12 hours of ordering if you need to correct an address — after that, the order may already be in fulfilment.

Lost, delayed, or damaged parcels

If tracking has not updated for 10 business days, or your parcel has not arrived within 15 business days of the maximum estimate above, email [EMAIL] with your order number. We will resend your order or refund it in full.

If your parcel arrives damaged, send us photos of the item and the packaging within 7 days of delivery and we will replace or refund it.